We offer several forms of shipping to our consumers. All orders come with a tracking number. If your order has not arrived in the allotted window, please keep in mind business days and residential/commercial property location might differ depending on location, but feel free to contact us at hello@kotaico.com if you have any concerns regarding your order ship status.

Standard shipping

We offer free standard shipping on all orders. Please allow 3-8 business days for your order to arrive. 


Expedited Shipping

Expedited shipping (2 day). Rates start at $10.00 USD.


Priority Shipping

Priority shipping (1 day). Rates start at $15.02 USD.


Return shipping 

for returns, please mail your product to: Kotai Co. LLC, 1245 San Elijo Rd. , San Marcos CA 92078, United States, to aid in processing your return please include full name and order number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have further concerns regarding returns/refunds please email us at returns@kotaico.com.